AL2 400 Apprentice - II Management & Soft Skill Training

LG -1

Communication Basics - Understanding the communication process.

LG -2

Listening Skills/Oral Comprehension - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

LG -3

Verbal and Non-Verbal Communications - Conveying information clearly and effectively through verbal communications and non-verbal cues.

LG - 4

Written Communications – Communicating effectively in writing as appropriate for the needs of the audience.

LG - 5

Time Management – Managing one’s own time.

LG - 6

Customer and Personal Service - Principles and processes for providing customer and personal services.

LG - 7

Critical Thinking and Problem Solving - Identifying problems and using logic and reasoning to evaluate the strengths and weaknesses of alternative options and implement solutions.

LG - 8

Continued and effective incorporation of LG1 through LG7 learning into students’ work habits.